Help the Animals at Christmas Terms and Conditions

You can donate to Help the Animals at Christmas by texting in to any of our donation short code numbers. Details below:

Donate to Channel 5’s Help the Animals at Christmas by text:

  • Text HELP5 to 70028 to donate £5
  • Text HELP10 to 70028 to donate £10
  • Text HELP20 to 70028 to donate £20

100% of your text donations will help us support the vital activities of UK animal welfare charitable organisations including the type of work carried out by our nominated 5 animal charities:

Every pound generously donated by the public goes towards supporting UK animal welfare charities. All administrative costs are covered by sponsorship and gift aid. Please note that subject to which online donation platform is used, credit or debit card transaction fees may be deducted from your donation at source by the provider.

No VAT will be charged on your donation

Terms and Conditions

1. Text messages cost £5/£10/£20, plus your standard network message charge (based on your service provider rates). This service can only be used from a UK mobile and does not include Channel Islands or Isle of Man mobile networks. If you donate using this service from a UK mobile abroad you may incur additional network charges. The SMS service may not be supported my all Mobile Virtual Network Operators (MVNOs). Should your MVNO not support the service no donation will be received and no error message will be sent to you. Should this affect you and you still wish to donate, Help the Animals at Christmas recommend you try to donate via our live and/or automated call handling service, or online via the phone number and/or URL outlined above.

2. Your support will result in a £5/£10/£20 donation to Channel 5’s Help the Animals at Christmas for each text message you send. Help the Animals and Help the Animals at Christmas are the working names of Maecenas; a company limited by guarantee and registered in England and Wales (company number 06972470) and registered with the Charity Commission (charity number 1132363), whose registered office is 50, Broadway, London, SW1H 0BL.

3. The following mobile network operators have waived their charges in order to allow the full £5/£10/£20 cost of the reply confirmation text messages (described below) to go entirely to support Help the Animals at Christmas: 3, O2, Virgin, EE and Vodafone. In addition, HM Treasury have confirmed that no VAT should be charged on these donations.

4. You can send a text message between noon on 22nd October, 2018 and noon on 31st January, 2019. Please ensure you spell the keyword correctly and send your text message to the correct number, however, if we, acting reasonably believe you are trying to donate, we will still take the donation even if you entered the keyword incorrectly.

5. If your keyword and short code are valid, as explained above, and your text message is received within the specified times and dates, you will be charged £5/£10/£20 via the reply confirmation text message (or two reply messages for the £20 donation on some networks) and your donation will go to Channel 5’s Help the Animals at Christmas (with the exception of Vodafone and EE customers, as below). It may take some time for you to receive the confirmation text messages. Each valid text you send will result in a charge of £5/£10/£20 plus your standard network message charge, regardless of when you receive your confirmation text messages. Any repeat texts will result in repeat donations. If you are donating by texting 70028, you may receive one or two reply messages depending on your mobile network. This is normal and a consequence of their billing processes. This will show on your bill as either a single charge of £20 or two charges of £10. If you are a Vodafone or EE customer, your donations across all short codes listed above are taken directly from your bill based on your donation text messages sent. The confirmation message is a free message to you.

There is no limit on the number of times you may make a donation via text, but there is a daily limit (midnight to midnight) of £30 on text donations to the short code from the same mobile number. Further text donations over and beyond the £30 daily limit may not be accepted, and you will not be able to donate further to Help the Animals at Christmas over each 24 hour period. Any attempted entries will, however, incur a charge to you at your standard network message charge.

6. If you are a UK taxpayer, we can claim an additional 25p in Gift Aid from the Government for every £1 you donate. And it doesn’t cost you a penny! To help us claim this, we will send you a follow up text to ask if you want to Gift Aid your donation. If you are sent a link to a page where you can submit your details for Gift Aid you may incur mobile internet browsing charges if you are doing so whilst connected to your mobile network operator.  For us to claim Gift Aid, you must pay UK income or capital gains tax in the current tax year (this does not include VAT or council tax) at least equal to the amount reclaimed on all your charitable donations and understand that, if you pay less income tax or capital gains tax in the current tax year than the amount of Gift Aid claimed on all your charity donations, it is your responsibility to pay any difference. You will not be added to any marketing databases if we send you this follow up text. If you want to find out more about Gift Aid, click here

7. Spoke Interactive provides the text donation service for us. Your information will be collected by Spoke Interactive on behalf of Channel  5’s Help the Animals at Christmas and will only be used to process your donation, provide receipts, process any refunds as necessary, processing Gift Aid claims and in order to help analyse our income. Any additional information provided as part of the Gift Aid declaration will only be used for the purpose of claiming Gift Aid and in order to help analyse our income. Find out more about our Privacy Policy.

8. If your keyword or short code is invalid, or if your message is received outside the times and dates of the service, you may not receive a confirmation text message or messages but may still be charged your standard network message charge. You will not be charged the £5/£10/£20 donation as you will not be donating to Channel 5’s Help the Animals at Christmas. However if you receive confirmation text messages then you will be donating to Channel 5’s Help the Animals at Christmas and you will have been charged your standard network message rate and charged the £5/£10/£20 donation.

9. If you enter the keyword incorrectly, but your text message is sent to 70028, and we, acting reasonably, believe you are trying to donate, you may still be charged £5/£10/£20 via confirmation text messages, in which case your donation will still be made to Channel 5’s Help the Animals at Christmas.

10. All viewers must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian’s permission to send a text donation to us.

11. Channel 5, Help the Animals at Christmas and their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text not being properly received.

12. To find out more about Channel 5’s Help the Animals at Christmas, or if you have questions, queries or complaints about this service, please go to Channel 5 Viewer Enquiries, email us direct via viewerenquiries@channel5.com  or call 020 3580 3600 Monday to Thursday 9:15am – 5:30pm or Fridays 9:15am – 4pm). Standard geographic charges from landlines and mobiles will apply and calls may be included in your telecom provider’s call package.

13. The text donation service is provided by Spoke Interactive. If you have any queries regarding the service, please contact Spoke Interactive at the following email address: CustomerService@spoke-interactive.com or call on the following Helpline Number: 0333 202 3390 (Monday to Friday 9:00 – 17:30). Calls to this helpline from the UK will cost no more than a national rate call to a 01 or 02 number and count towards any inclusive minutes in your landline or mobile call plan. Please check with your network operator for more details.

14. Help the Animals and Help the Animals at Christmas are the working names of Maecenas; a company limited by guarantee and registered in England and Wales (company number 06972470) and registered with the Charity Commission (charity number 1132363), whose registered office is 50, Broadway, London, SW1H 0BL.

15. Channel 5 and Help the Animals at Christmas reserve the right to change these terms and conditions at any time without notice. We will post our updated terms and conditions on this website so please check regularly for any revisions. The applicable law is that of England and Wales.