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Video playback is jerky, stuttering or freezes completely. What’s wrong?

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These problems are probably due to the speed of your internet connection. The speed of your connection is affected by the package you've signed up to from your Internet Service Provider (ISP), such as BT Broadband, Orange, Talk Talk etc, the amount of traffic moving across those networks and the speed of your computer.

If you’re experiencing these problems close down all other unnecessary applications and windows you're running and ensure that you are receiving the fastest network connection possible from your ISP.

If you continue to have problems please contact your ISP.