We meet Holly, who is getting a new eye fitted.
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The first episode follows the story of Anna, who had her nose removed due to a cancerous tumour and is now having a prosthetic nose fitted. We also meet Frank, who is a young burns victim receiving treatment by the hospital team to reduce the scarring after his accident.
The team also discuss their work and the skills they have, as they treat a young victim of a violent assault and renew a prosthetic ear for patient Ron.