Series 8 - The Crown Inn, Derbyshire

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Alex travels to the Derbyshire Peak District, home of rolling hills, stunning views and her latest challenge. A 15th-century inn is a true labour of love for its owner, Rita.

The two-star hotel has 10en suite bedrooms, a snug bar and a 50-seat restaurant. There are 15 members of staff,made up of assorted friends and family. In addition, Rita employs her ex-husband Dave and his newwife Jane as the front-of-house managers,while she stays in the background.

During theweek, the rooms are occupied mainly by builders and contractors, but during the weekends the hotel struggles to get any customers. With a wage bill of more than £10,000 per month, Rita is finding it hard to make ends meet and will probably be forced to sell unless there is an improvement.

To find out where Rita is going wrong, first Alex spends a night. She is not impressed with her room. “There is not one attractive element to it,” she says as she surveys the dated decor. She points in amazement at the television. “I haven’t seen a TV like that for 30 years. I didn’t know they still existed,” she exclaims. As for the bathroom, she cannot believe her eyes as she takes in the full glory of “the wedding dress shower curtain”. The other rooms similar stories.

Next Alex talks to the managers, Dave and Jane, and then tries out the restaurant (“delicious, but
it’s a huge portion”). At £6.50 per meal, she thinks the place should be heaving. Looking at the hotel
and the figures, Alex concludes that the bar and restaurant are holding their own, but the bedrooms
are making a loss. Will her suggested changes meet with any opposition, and will she find educating Rita rewarding?

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Comments (43)

  • Peter Piper

    7 months ago

    Peter Piper

    There is something seriously wrong when you have to employ your ex-hubby AND his wife as well.

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  • geoffrey

    over 1 year ago

    geoffrey

    just got back from a weekend at the crown good food go full english breakfast still got the old tv in room but had freeview will go again, son lives in stonebroom

  • RobbiG

    over 1 year ago

    RobbiG

    No matter how many times i return to this episode it ALWAYS fils to start - Ive watched the 1st ads about HOW many times. Channel 5 are pahetic in everyway and seem just happy about it too :-(

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  • Lucie

    over 2 years ago

    Lucie

    MY PONY IS ON THIS!

  • MrsCad

    over 2 years ago

    MrsCad

    A similar thing happened to a hotel local to us which appeared on HI, but the owners said it was so long between filming and broadcast that they didn't reap the benefits soon enough to avoid selling up.

  • isobelo

    over 2 years ago

    isobelo

    Just seen The Crown Inn is on on the property market !!!! Was the whole thing set up as an elaborate showcase to sell the business ?

  • isobelo

    over 2 years ago

    isobelo

    What a lovely pub and I wish half the places I have stayed in were as friendly and warm. Yes, the business did need a wee nudge here and there from Alex and some direction in connecting with the local market but essentially it was a sound pub/hotel run by good people.

  • Bob The

    over 2 years ago

    Bob The

    My other half tried booking this weekend overnight on saturday, but found it was fully booked. Good luck to this business and owner Rita, lets stop slagging off people who run a business nowadays as its bloody hard!! And before you have a pop at me yes I own a building company.

  • fanlight

    over 2 years ago

    fanlight

    I cant believe people take the time to say nasty comments when they know nothing about the topic involved! I watched the programme and obviously the owners felt the need to have alex in to try and make things better so good luck to them i say and i think that it will pay off for them. Also my mother always told me that if you cant say anything nice then dont say anything at all !! x

  • Kath calipso

    over 2 years ago

    Kath calipso

    Having visited 'The Crown Inn' before and after the visit, yes it was dark, but what a cracking place, The staff are fantastic and very friendly, the food is homemade and tasty, the portions big! The tap room is now amazing and I'm glad that Alex didn't revamp it so it lost it's charm, it's an olde worlde place and always spottlessly clean, well done everyone!

  • Kathy Calipso

    over 2 years ago

    Kathy Calipso

    I have visited 'The Crown Inn' before and after, before yes was a little dark, but have to say it's always been spotlessly clean, it's an olde worlde pub, has fantastic staff and atmosphere, all the locals are very friendly and the food is fantastic home cooked! I just love the place and wish them all the very best, must say so glad Alex didn't revamp the place too modern and spoil it's charm!

  • Derek M. Fox

    over 2 years ago

    Derek M. Fox

    Reynard, Good, bad, indifferent, and downright demeaning - all have a right to an opinion, but sadly some punters place common sense where the 'welcome mat' phrase doesn't register in their vocabulary. My own and my family and friends experiences of the Crown Inn is that it provides great food from a well-balanced menu -- fare that caters to a cross-section of tastes. Having experienced the professional touch from the Expert - and face it guidance of that nature helps to knock us into shape - then negative becomes positive. Such lessons learned and applied mean that the Crown can only rise to become a place to go in the Peak District, A few of the guys here should try running a pub, these days. Not easy. For certain thes staff are au fait with using 'the welcome smile'.

  • Sally

    over 2 years ago

    Sally

    After seeing previous episodes of the hotel inspector, there didnt appear to be that much wrong with the crown? Usually Alex is swearing and shouting a lot but this didnt really happen in this episode. I though the food looked really good and it looked like a friendly local pub. If i am ever in the area i will call in just to have a look!!

  • Wendy

    over 2 years ago

    Wendy

    Wendy Just watched this eposide. Well done all at the Crown. Love this programme. Alex is brill. Hope we find out in the near future of its on going success.

  • martyn

    over 2 years ago

    martyn

    The Hotel Inspecto? Derbyshir? Can anyone spell in Ch5?

  • john

    over 2 years ago

    john

    Well i think the food looked delicious and the pub looked warm and cosy, i agree it needed brighter colours and they need to get rid of the clingers on does she really need to pay both of them a wage as managers i would just employ him and not bother with the wife if shes not pulling her weight. I wish the crown all the very best for the future and next time i am out that way i shall be calling in for a meal and a pint if they're open.

  • Harold Lloyd

    over 2 years ago

    Harold Lloyd

    It has taken us a good 14 hours to stop laughing at the disabled sign in the car park

  • Kath

    over 2 years ago

    Kath

    Well done Alex on this episode, owner was very responsive and aware of changes needed, future of the Crown looks good now.

  • Paul Hayes

    over 2 years ago

    Paul Hayes

    Loved the programme, but repeated adverts really spoilt it. Also serious streaming issues that we don't have with iplayer or 4od

  • Joanne

    over 2 years ago

    Joanne

    well hello CH5 just as expected starting watching demand 5 then 3rd of the way it goes off well done yet again . come on get your act together ask the BBC for help dont be shy.

  • Wolfshead

    over 2 years ago

    Wolfshead

    Let's face it, not everyone's cut out to run a business; certainly the hospitality industry requires a certain kind of personality. There's no shame in admitting you don't have what it takes. This woman should just face facts and sell up now and work for someone else. Her extreme lack of confidence is perhaps the reason why she surrounds herself with family/friends and (ffs) an ex-husband!!! Speaking of which, anyone else think old miseryguts and his current wife are just waiting in the wings to take over when the business crashes?

  • Martin

    over 2 years ago

    Martin

    Do you have to have a tattoo to work there?

  • Sarah Parsons

    over 2 years ago

    Sarah Parsons

    Great episode. I love the way that Alex is so relentless in getting the owners enthusiastic about their hotel because it really paid off in the end. The owners of this hotel should very motivated and proud because it is a lovely hotel in a really attractive area. The local business is fantastic as well. One of the issues that the hotel still had at the end though was no younger staff. I'm 24 years old and i'd very happily work there :)

  • Becky Williams

    over 2 years ago

    Becky Williams

    I think the true Crown Spirit came across in the end, you can see how friendly the staff are, how wonderful the food is and how its a real local pub. I think everyone involved did very well and I am proud of them all..........Well Done :-)x

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  • Hyperstar

    over 2 years ago

    Hyperstar

    I be boycotting this hotel

  • rajavu

    over 2 years ago

    rajavu

    OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT A DIRTY-----, SURELY SHE COULD SEE ALL THIS BEFORE, PERHAPS SHE WAS HOPING FOR SOMEONE ELSE TO SORT IT...........................................LOOKS LIKE THEY ARE ALL EATING THE PROFIT. FANCY GOING ON TV............ ME THINKS ULTERIOR MOTIVE?????????????

  • Mark

    over 2 years ago

    Mark

    She needs to kick all the family staff out and get some younger labour in for far less

  • Kimmie

    over 2 years ago

    Kimmie

    Just started watching this wow this hotel pub seems well yuck so far, first commercial break so lets see what is what.....

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