Jill and Steve own and run a smart 14-bedroom, two-star manor hotel on the outskirts of Birmingham. It boasts a restaurant, swimming pool, gardens, and a marquee fully equipped for the hotel’s wedding service. Jill loves to play bridal fairy godmother, but life at the hotel is far from a fairytale.
The couple has invested time and savings in the manor, but the bottom line doesn’t match their input. The business has never made a profit; they are losing £700-£1,000 a week; and now their relationship, as well as the hotel, is floundering.
Perfectionist Jill insists on everything being done exactly as she wants it, no matter what the cost, and the money they have spent on the hotel is not reflected in their prices. From the restaurant (excellent food, all prepared and cooked personally by Jill) to the wedding package, the couple consistently undervalues the service provided.
Can Jill relax her hold on the hotel and learn to delegate to her staff? Can she and Steve stop bickering and give their relationship a chance? And will Jill ever get rid of her precious folded black swans?
Alex meets a hotelier in Kent whose idiosyncratic tastes are miles away from the hotel's countryside setting.