Jill and Steve own and run a smart 14-bedroom, two-star manor hotel on the outskirts of Birmingham. It boasts a restaurant, swimming pool, gardens, and a marquee fully equipped for the hotel’s wedding service. Jill loves to play bridal fairy godmother, but life at the hotel is far from a fairytale.
The couple has invested time and savings in the manor, but the bottom line doesn’t match their input. The business has never made a profit; they are losing £700-£1,000 a week; and now their relationship, as well as the hotel, is floundering.
Perfectionist Jill insists on everything being done exactly as she wants it, no matter what the cost, and the money they have spent on the hotel is not reflected in their prices. From the restaurant (excellent food, all prepared and cooked personally by Jill) to the wedding package, the couple consistently undervalues the service provided.
Can Jill relax her hold on the hotel and learn to delegate to her staff? Can she and Steve stop bickering and give their relationship a chance? And will Jill ever get rid of her precious folded black swans?
Comments (60)
1 day ago
Steve Cuddy
Dear Channel 5 and Alex Polizzi, Steve Cuddy here from Grimscote Manor Hotel, I am going to take this opportunity to express how dis-appointed I was with the way that channel 5 betrayed myself and Gill. It was and is a complete mis-representation of what we are and what we have achieved at Grimscote Manor. We have spent the last 13 years building with our own bare hands everything you have seen on this programme. Alex should be ashamed of herself she was meant to come along and help is but this was certainly not the case. I have tried on several occasions to contact Alex to discuss how they betrayed us but to no avail. I now challenge Alex to come back and film the truth. Over the next few weeks I will be writing about our experiences on the Hotel Inspector, on our webpage. I would like to hear off anyone else that has featured on the Hotel Inspector with a similar experience. I would love to hear from you.
3 days ago
ceasottSeilla
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4 months ago
EddieC
Just visited Grimscote Manor what a lovely couple Gill and Steve are. Steve is a very funny guy and Gill is still a perfectionist. They told us that they have got planning permission to extend the hotel and they have named the two new suites after Alex cant wait to see it finished.
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9 months ago
RbbiG
Alex & producers did much better with episode. Ithad more substance and issues/ subplotsand a little less recap and still to much coiming up if i recall- but ja it wasso uch nicer watching this episode. Of course the streaming by channel 5 was once again sub- sill i spose the fact it wasnt totally unplayerable like prev episode i shud consider myself lucky :-(
1 year ago
Cindy the Aussie:)
Wow- This was a great show! The place looks fantastic and was really happy to see on your website that you are still thriving but was more happy that you were so open to the changes suggested by Alex. My brother and his family live in Gloucester UK so if we are ever over there again, we would love to visit your premise! Again, well done - it's just beautiful.xx
1 year ago
Margaret Hayes
I so enjoyed Alex visiting that beautiful hotel and, hopefully, getting it back on track. Good luck for the future Gill and Steve. How about an up-to-date haircut Steve for when I visit from Australia. please? And Alex, where did you buy that gorgeous green dress?
1 year ago
RoB J
i tottaly agree best episode out of all the shows i hope channel 5 realise that this show on Grimscote Manor hotel was far better then all the rest and the was far better and from the normal run of the mill shows, steve cuddy should be called steve coogan!!! brill show
1 year ago
=-=
This is the best program everrrrrrrrrrrrrrrrrrrrrr.
over 1 year ago
allan b
alex is my secret fantasy.bossy,sexy,with a warm heart.v tasty
over 1 year ago
kellykeen
is booking this venue for my wedding ang think is loveley
over 1 year ago
Brad
This is now a 3 star hotel and deservedly so.... A different program to the norm.... a hard working couple producing something really special for too little profit, how refreshing and they clearly deserve success. I wonder if the program will return for an update? that would be a first.
over 1 year ago
Suzy
Really enjoyed this programme and I wish the owners every success - they deserve it. Agree with Alex about the "black swans". In fact, origami towels and toilet paper are my pet hate. I do wonder why the hotel is only two star rated; it's better than some four star hotels I've stayed in.
over 1 year ago
prHill
grimscote manor hotel episode was great and for sure a great change to the usual format, Alex and the team normally airs, it was a heart felt show and for the first time this season showed a human factor that real people are doing a real, hard working job and put a lot of time and effort in to making a hotel and the grounds a very special place, as the show provided a good fun, entertaining, and real look in to how real small hotels run, the other shows have been very ordinary, same format, hotel owners with attitude, rooms need improving, and overall an improvemnt on the rooms or restaturant or reception, this show was more about the human side and with hard work and that bit of guidance and help from Alex could make a diference, I hope channel 5 come back in the near future and re visit Grimscote Manor Hotel to see them, there continuing hard work and guidance from Alex, good show channel 5 keep up the good work
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over 1 year ago
Annoyed
The repeating of the same ads over and over and over is a major deterrant to using this service. It feels like I'm being brainwashed, makes me feel angry and unlikely to buy those products. Sort out your advertising Channel 5!
over 1 year ago
jojo
i emailed asking where the mirror was bought-no response ! how rude and why bother having a "contact us " section ?
over 1 year ago
Tesla
Just found out that Alex Polizzi will be fronting a similar type of programme for the beeb, but not restricted to hotels/b&bs.
over 1 year ago
Wolfshead
LOL @ Derek!
over 1 year ago
R
anon .......again wasted far too much time trying to watch programmes on this site...........
over 1 year ago
ruth
wonderful alex but i am the only one who noticed that the owner Steve is a dead ringer for Alan Partridge??
over 1 year ago
Derek
Calm down everyone. It doesn't matter that the latest episode hasn't arrived here yet - I can tell you what happens. Alex goes to a hotel which is poorly decorated and losing money, she criticises the decor (she particularly hates anything lacy, and there's also a cobweb in a cupboard) and she tells the owners to improve it. She tells them to put new signs up too. She paints their downstairs reception room because it is currently too dark and it's underused. One of the owners is a bit grumpy. Then she sends the owners out flyering and gets them to invite local businesses for an open day, where they can eat canapes and have a look at one of their rooms (she's done one up nicely for them as a template). The open day is a roaring success and the local businesses say they will recommend the hotel to their clients. That's it. Same as every other episode. And, as per the rest of the series, the part of Alex Polizzi will be played by Stephen Mangan.
over 1 year ago
percy
let down by channel 5 again!!!!!
over 1 year ago
Wolfshead
You don't dress like that on £50 a week! Also I have a feeling that rather than being a "perfectionist" this woman is suffering from OCD - a big difference. She needs a therapist, not a hotel inspector. The hotel itself is beautiful and I thought Alex gave excellent advice (as usual)!
over 1 year ago
Andrew
Are you having problems channel 5? When will it be available?
over 1 year ago
scott
When will Series 8 5/8 be available.
over 1 year ago
karl heaney
last week you put it up straight away! why are you taking so long to put the episode from last night up what a joke! take a look at how the bbc do it with iplayer.
over 1 year ago
Jo
Does anyone from Channel 5 bother to read this comment page and respond? How unprofessional.
over 1 year ago
Hayden
can some one please get the video back on!!
over 1 year ago
Nina
Why is this still not available
over 1 year ago
Nina
Also like to know when available and why its not available now??
over 1 year ago
Leah
So when is Oct 31st episode available, I missed it so came on here to catch up! :(
over 1 year ago
dee
as usual u cant watch the 31st prog why is this called on demand laughable
over 1 year ago
Fione Pickles
Why is this not available yet? The whole approach to uploading seems to be haphazard, casual and totally amateurish; are you relying on some junior trainee to do it or something? (NB: Maybe we need an 'On Demand Inspector' to put you through your paces.)
over 1 year ago
Andrew
It's 8.40 a.m., 1st Nov. and this episode is STILL not available to watch. Demand 5 is Rubbish! Five, go to the BBC iplayer and see how it's really done.
over 1 year ago
David Haisman
what a crap service this is not an on the demand service try looking at the BBC to get it right...................
over 1 year ago
Debbie
When will this be available to watch??
over 1 year ago
teri
so much for on demand you can never get the prog when you want it
over 1 year ago
teri
so much for on demand you can never get the prog when you want it
over 1 year ago
duffy
the hotel is gorgeous now, I would love to know where jill buys her clothes ,pure class.
over 1 year ago
duffy
The hotel was absolutely beautiful and her clothes were gorgeous i would love her to tell me where she shops.
over 1 year ago
Lola
How can i get that big Marque from please?
over 1 year ago
Viewer 1
The male half of the owners needed a haircut and make-over.
over 1 year ago
Jazzycat
Who supplied the gorgeous grey hall carpet to the Grimscote Manor?
over 1 year ago
Fox Techno
Ohh when will this episode be available to watch.