Series 8 - Grimscote Manor, Birmingham

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Jill and Steve own and run a smart 14-bedroom, two-star manor hotel on the outskirts of Birmingham. It boasts a restaurant, swimming pool, gardens, and a marquee fully equipped for the hotel’s wedding service. Jill loves to play bridal fairy godmother, but life at the hotel is far from a fairytale.

The couple has invested time and savings in the manor, but the bottom line doesn’t match their input. The business has never made a profit; they are losing £700-£1,000 a week; and now their relationship, as well as the hotel, is floundering.

Perfectionist Jill insists on everything being done exactly as she wants it, no matter what the cost, and the money they have spent on the hotel is not reflected in their prices. From the restaurant (excellent food, all prepared and cooked personally by Jill) to the wedding package, the couple consistently undervalues the service provided.

Can Jill relax her hold on the hotel and learn to delegate to her staff? Can she and Steve stop bickering and give their relationship a chance? And will Jill ever get rid of her precious folded black swans?

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Comments (66)

  • Dave

    10 months ago

    Dave

    I stayed here some time ago just after this episode was first shown and I stayed there again last night, I can't believe how much the place has changed. I was talking to Steve who is a really nice guy. He was telling me that they have literally transformed a semi derelict building into a 3 star hotel, they are now about to start work on the next stage of development to turn it into a 4 star hotel with an extra 10 rooms. But get this he's going to do it single handed!!! AGO Productions are going to film the whole thing and make a documentary out of it. Can't wait to see when its finished !!

  • Sophie

    10 months ago

    Sophie

    I have recently booked my wedding for next year here. I am so looking forward to it all as Gill is a lovely lady & the hotel is fantastic! The grounds are beautifully cared for & the marque looks amazing! I have just returned from Gran canaria staying in a 5* hotel which is not as nice as Grimscote. Would highly recommend.

  • jake

    10 months ago

    jake

    It's ok its a manband .I tried watching it but couldn't get past the manband . I first thought it was allen partidge taking the p**s.

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  • Georgie

    11 months ago

    Georgie

    Hi georgie here Gills daughter and Steves step daughter just finished watching our episode of the hotel inspector (very upset) to embarrassed to watch our episode before? But decided to watch it because Steve had been very quiet and distant from me and mum especially recently. Steve is a very kind and thoughtful man, always putting others before him self, he has worked non stop building Grimscote more or less single handedly at times and my mum is super human running and looking after Grimscote giving everything she can so that we can have a hotel to be proud of. How channel 5 can show a program making two people I love and very proud of look like a pair of fools is beyond me.

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  • EddieC

    1 year ago

    EddieC

    Just visited Grimscote Manor what a lovely couple Gill and Steve are. Steve is a very funny guy and Gill is still a perfectionist. They told us that they have got planning permission to extend the hotel and they have named the two new suites after Alex cant wait to see it finished.

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  • RbbiG

    over 1 year ago

    RbbiG

    Alex & producers did much better with episode. Ithad more substance and issues/ subplotsand a little less recap and still to much coiming up if i recall- but ja it wasso uch nicer watching this episode. Of course the streaming by channel 5 was once again sub- sill i spose the fact it wasnt totally unplayerable like prev episode i shud consider myself lucky :-(

  • Cindy the Aussie:)

    almost 2 years ago

    Cindy the Aussie:)

    Wow- This was a great show! The place looks fantastic and was really happy to see on your website that you are still thriving but was more happy that you were so open to the changes suggested by Alex. My brother and his family live in Gloucester UK so if we are ever over there again, we would love to visit your premise! Again, well done - it's just beautiful.xx

  • Margaret Hayes

    2 years ago

    Margaret Hayes

    I so enjoyed Alex visiting that beautiful hotel and, hopefully, getting it back on track. Good luck for the future Gill and Steve. How about an up-to-date haircut Steve for when I visit from Australia. please? And Alex, where did you buy that gorgeous green dress?

  • RoB J

    2 years ago

    RoB J

    i tottaly agree best episode out of all the shows i hope channel 5 realise that this show on Grimscote Manor hotel was far better then all the rest and the was far better and from the normal run of the mill shows, steve cuddy should be called steve coogan!!! brill show

  • =-=

    2 years ago

    =-=

    This is the best program everrrrrrrrrrrrrrrrrrrrrr.

  • allan b

    over 2 years ago

    allan b

    alex is my secret fantasy.bossy,sexy,with a warm heart.v tasty

  • kellykeen

    over 2 years ago

    kellykeen

    is booking this venue for my wedding ang think is loveley

  • Brad

    over 2 years ago

    Brad

    This is now a 3 star hotel and deservedly so.... A different program to the norm.... a hard working couple producing something really special for too little profit, how refreshing and they clearly deserve success. I wonder if the program will return for an update? that would be a first.

  • Suzy

    over 2 years ago

    Suzy

    Really enjoyed this programme and I wish the owners every success - they deserve it. Agree with Alex about the "black swans". In fact, origami towels and toilet paper are my pet hate. I do wonder why the hotel is only two star rated; it's better than some four star hotels I've stayed in.

  • prHill

    over 2 years ago

    prHill

    grimscote manor hotel episode was great and for sure a great change to the usual format, Alex and the team normally airs, it was a heart felt show and for the first time this season showed a human factor that real people are doing a real, hard working job and put a lot of time and effort in to making a hotel and the grounds a very special place, as the show provided a good fun, entertaining, and real look in to how real small hotels run, the other shows have been very ordinary, same format, hotel owners with attitude, rooms need improving, and overall an improvemnt on the rooms or restaturant or reception, this show was more about the human side and with hard work and that bit of guidance and help from Alex could make a diference, I hope channel 5 come back in the near future and re visit Grimscote Manor Hotel to see them, there continuing hard work and guidance from Alex, good show channel 5 keep up the good work

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  • Annoyed

    over 2 years ago

    Annoyed

    The repeating of the same ads over and over and over is a major deterrant to using this service. It feels like I'm being brainwashed, makes me feel angry and unlikely to buy those products. Sort out your advertising Channel 5!

  • jojo

    over 2 years ago

    jojo

    i emailed asking where the mirror was bought-no response ! how rude and why bother having a "contact us " section ?

  • Tesla

    over 2 years ago

    Tesla

    Just found out that Alex Polizzi will be fronting a similar type of programme for the beeb, but not restricted to hotels/b&bs.

  • Wolfshead

    over 2 years ago

    Wolfshead

    LOL @ Derek!

  • R

    over 2 years ago

    R

    anon .......again wasted far too much time trying to watch programmes on this site...........

  • ruth

    over 2 years ago

    ruth

    wonderful alex but i am the only one who noticed that the owner Steve is a dead ringer for Alan Partridge??

  • Derek

    over 2 years ago

    Derek

    Calm down everyone. It doesn't matter that the latest episode hasn't arrived here yet - I can tell you what happens. Alex goes to a hotel which is poorly decorated and losing money, she criticises the decor (she particularly hates anything lacy, and there's also a cobweb in a cupboard) and she tells the owners to improve it. She tells them to put new signs up too. She paints their downstairs reception room because it is currently too dark and it's underused. One of the owners is a bit grumpy. Then she sends the owners out flyering and gets them to invite local businesses for an open day, where they can eat canapes and have a look at one of their rooms (she's done one up nicely for them as a template). The open day is a roaring success and the local businesses say they will recommend the hotel to their clients. That's it. Same as every other episode. And, as per the rest of the series, the part of Alex Polizzi will be played by Stephen Mangan.

  • percy

    over 2 years ago

    percy

    let down by channel 5 again!!!!!

  • Wolfshead

    over 2 years ago

    Wolfshead

    You don't dress like that on £50 a week! Also I have a feeling that rather than being a "perfectionist" this woman is suffering from OCD - a big difference. She needs a therapist, not a hotel inspector. The hotel itself is beautiful and I thought Alex gave excellent advice (as usual)!

  • Andrew

    over 2 years ago

    Andrew

    Are you having problems channel 5? When will it be available?

  • scott

    over 2 years ago

    scott

    When will Series 8 5/8 be available.

  • karl heaney

    over 2 years ago

    karl heaney

    last week you put it up straight away! why are you taking so long to put the episode from last night up what a joke! take a look at how the bbc do it with iplayer.

  • Jo

    over 2 years ago

    Jo

    Does anyone from Channel 5 bother to read this comment page and respond? How unprofessional.

  • Hayden

    over 2 years ago

    Hayden

    can some one please get the video back on!!

  • Nina

    over 2 years ago

    Nina

    Why is this still not available

  • Nina

    over 2 years ago

    Nina

    Also like to know when available and why its not available now??

  • Leah

    over 2 years ago

    Leah

    So when is Oct 31st episode available, I missed it so came on here to catch up! :(

  • dee

    over 2 years ago

    dee

    as usual u cant watch the 31st prog why is this called on demand laughable

  • Fione Pickles

    over 2 years ago

    Fione Pickles

    Why is this not available yet? The whole approach to uploading seems to be haphazard, casual and totally amateurish; are you relying on some junior trainee to do it or something? (NB: Maybe we need an 'On Demand Inspector' to put you through your paces.)

  • Andrew

    over 2 years ago

    Andrew

    It's 8.40 a.m., 1st Nov. and this episode is STILL not available to watch. Demand 5 is Rubbish! Five, go to the BBC iplayer and see how it's really done.

  • David Haisman

    over 2 years ago

    David Haisman

    what a crap service this is not an on the demand service try looking at the BBC to get it right...................

  • Debbie

    over 2 years ago

    Debbie

    When will this be available to watch??

  • teri

    over 2 years ago

    teri

    so much for on demand you can never get the prog when you want it

  • teri

    over 2 years ago

    teri

    so much for on demand you can never get the prog when you want it

  • duffy

    over 2 years ago

    duffy

    the hotel is gorgeous now, I would love to know where jill buys her clothes ,pure class.

  • duffy

    over 2 years ago

    duffy

    The hotel was absolutely beautiful and her clothes were gorgeous i would love her to tell me where she shops.

  • Lola

    over 2 years ago

    Lola

    How can i get that big Marque from please?

  • Viewer 1

    over 2 years ago

    Viewer 1

    The male half of the owners needed a haircut and make-over.

  • Jazzycat

    over 2 years ago

    Jazzycat

    Who supplied the gorgeous grey hall carpet to the Grimscote Manor?

  • Fox Techno

    over 2 years ago

    Fox Techno

    Ohh when will this episode be available to watch.

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