Alex visits Eastbourne and the three-star, 110-bedroom Mansion Lions Hotel. The flamboyant owner, Mr Sheikh Abid Gulzar, dreams of turning the hotel into a four-star establishment. Mr Gulzar describes the hotel’s design as 'rich and good looking, just like myself'; however, Alex soon discovers the hotel’s décor and customer service is desperately lacking.
Alex worries that the steady stream of coach tours are being badly served by a diet of unimaginative food and entertainment, and wants the Mansion Lions to drop its four-star pretentions and concentrate upon improving its reviews. But her plan to make the hotel the best three-star in Eastbourne soon suffers a serious setback.
Alex travels to the Meudon Hotel in Falmouth to help father-and-son team Harry and Mark. Can Alex help the Pilgrims progress?