Series 9 - The White Hart, St Albans

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The Hotel Inspector is called to The White Hart, a 15th-century hotel owned and run by husband-and-wife team Ross and Jayne McBeath in the historic Hertfordshire city of St Albans.

The 14-bedroom hotel is reputed to be the oldest in the city and, with numerous reported spooky sightings, guests often get more than they bargained for. Taking advantage of the hotel’s supernatural reputation, Jayne organises ghost tours complete with stage skeletons and cackling witches, but the haunted theme restaurant menu seems to be scaring off the guests.

The McBeaths took over The White Hart four-and-a-half years ago, but with increased competition from the chain hotels, their profit margin is being tightly squeezed, and the couple are spending most of the time arguing about the right way forward.

Ross and Jayne have called in Alex for her advice on how to attract more business, but they're not prepared for a sceptical Hotel Inspector who demands that they drop the haunted theme and concentrate instead on 'history not mystery'...

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Comments (39)

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  • B

    1 month ago

    B

    i love this programe !!!! and i love Alex she is amazing !!!!!

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  • eddapupi

    6 months ago

    eddapupi

    W Alex!

  • nuff

    8 months ago

    nuff

    Where was Alex's car? Parking in St. Albans in atrocious and expensive at best! The hotel has its own car park, but she chose to walk in.

  • denise

    8 months ago

    denise

    Plz sort out this prob- I really want to watch these

  • Jane from Brighton

    8 months ago

    Jane from Brighton

    I love this programme , but am having trouble viewing some of them too. Its so annoying . Can you please sort this out ????

  • diana

    8 months ago

    diana

    i've lived in st. albans all my life (25 years) and never even set foot in that place. the building looks stunning in and out and im glad the halloween decorations are gone because they were very tacky.

  • Alix

    9 months ago

    Alix

    For people having problems watching this, watch it on the smaller screen. mine was really slow on the big screen but on small screen its fine, I know its annoying having to watch it on smaller screen but better than it being jumpy :)

  • E11ie

    9 months ago

    E11ie

    To all the people who have trouble watching these programmes - is it your connection? I've just sat and watched three programmes on the trot, with no difficulty whatsoever.

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  • Jesc

    9 months ago

    Jesc

    Haven't watched anything on Demand 5 for at least a year and now reminded why - because it's sooo frustrating trying to watch anything on Demand 5 - adverts keep randomly jumping in, then whole thing stalls, then goes back to the start again! It's absolutely rubbish in comparison to other providers.....

  • Julius

    9 months ago

    Julius

    I don't have choppy playback on my c5, maybe it's broadband related?

  • Paul

    9 months ago

    Paul

    This service is absolute pants. Keeps stalling and the adverts are tedious to have to sit through. Not good enough C5.

  • jenrock

    9 months ago

    jenrock

    I agree with Laura King's comments, but to be fair to Jane she didn't fight back when Alex told her that the ghosts had to go, she took it on the chin & that must have been quite difficult with her obvious passion... Getting the couple to come together by working seperatly really did do the trick & if Jane could recognise this instead of argue about it, all will be well....

  • Jane

    9 months ago

    Jane

    I love this programme but am not around to catch it on the tv, so try to watch it on here but the playback is so choppy and fractured, it is a nightmare and a headache to watch. Everyhting on my pc to optimize playback is up to date, so I can only assume the problem lies with 5 on demand. I wish it would get sorted :(

  • riach

    9 months ago

    riach

    If we can't view the program soooooooooooooooo how can I make a comment

  • doreen jarvis

    9 months ago

    doreen jarvis

    for god's sake!!!!! i would really like to watch this programme without it stopping every six words uttered!!!!

  • G & H

    9 months ago

    G & H

    We stayed last November as my partner was graduating as nurse in St Albans Cathedral (opposite the pub over the road), we had sound sleeps both nights we stayed and had no issues whatsoever of a paranormal nature and the room was clean and comfortable and good value for money especially given that it was graduation time. Really surprised to se it on here!

  • Luke Borgnis

    9 months ago

    Luke Borgnis

    My wife and I stayed at the White Hart for a week this spring (concurrent with the filming of this episode) and really quite loved the place. Along with our daughters, we made the long trek from the US, keenly aware of the history of accommodations, as well as the surrounding area. We didn't make the time for the ghost tour, but even without it, the White Hart had the precise charm and hospitality that Anglophiles from across the pond are looking for when they venture outside the London city limits. The staff was cordial and responsive and we are already talking of going back. I hope, for our sakes and those like us, Ross and Jayne work it all out. We truly treasured our time there.

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  • Wolfshead

    9 months ago

    Wolfshead

    I'll give it a month (at most) before all that tacky plastic rubbish makes it's way back into the hotel, because that's what Jayne is. She's made one trip to the US and wants to turn this beautiful historic building into a mini-disneyland. Let the building be what it is - the tourists will love it. Jayne has no people skills and her lack of confidence does her business no favours. I'd love to stay in a hotel like this as long as Jayne had no hand in it. I groaned aloud when she said "I don't know anything about St Albans" during the walking tour. My response would have been to turn on my heel and make my own way around the city. Ms Collins makes a good point in her comment about Edinburgh; Quebec City in Canada also does this very well with brilliant walking tours and the historic buildings there are simply not allowed to be turned into theme parks - the people love their city.

  • Mandy Collins

    9 months ago

    Mandy Collins

    It is possible to stil emphasis ghosts minus the year round hallowe'en decor. Work on the history of the place more, and keep the haunting subtle. Works a treat in Edinburgh

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  • Laura King

    9 months ago

    Laura King

    Greatly enjoyed tonight's episode in the lovely White Hart Inn with the sublimely-named 'Macbeths'! But Jayne really ought to stop arguing with her husband Ross given the shade of red he is as she may lose him in a way she doesn't expect and he clearly loves her for all her cussed awkwardness. She may be right about some things (ie historic detail), but she should find a new way of negotiating with Ross and quit arguing about the small stuff which really isn't worth the candle, let alone the obvious stress to her husband's health. He (and Alex) are absolutely spot on - the two of them work best together with designated roles - unless Jayne can stop arguing and start meeting him halfway about things or even start planning ahead so she's not telling him details are wrong when it's far too late to do anything about it other than fall out. I don't know why she couldn't even agree with this following the success of their mediaeval day proving the point that they work best playing to their respective strengths! I wish them all the best though and really think if they make The White Hart a success, their marriage will also reap the happy benefits.

  • leescarth

    9 months ago

    leescarth

    Hey ho I use to be the Hotel Manager here back in 2001

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