Series 9 - Godolphin Arms Hotel, Newquay

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71-year-old Margaret Ashwood has been running the three-star Godolphin Arms Hotel in Newquay for the past 29 years. Employing 20 staff and enjoying a 70% occupancy rate, the hotel is full to the rafers with coach tours for most of the year.

All this sounds good in theory, except for the fact that the hotel hasn’t been making any money for years. Margaret has been scratching her head in search of answers and profits, but to no avail. She has called in Alex for help.

It isn't long before the Hotel Inspector uncovers the problem. Margaret is not charging guests enough for their stay. She discovers that Margaret runs the hotel like an extension of her home, charging coach tours just £19 a head for dinner, bed, breakfast and evening entertainment.

Alex demands that Margaret starts acting more like a businesswoman, charging for extras such as towels and wi-fi, and considers attracting more families to the hotel. Margaret confesses that the hotel is her life – the staff members are largely family and friends – and the thought of charging more fills her with dread. But if the hotel doesn’t start making some real money soon, she might not have much choice...

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Comments (63)

  • size3

    1 month ago

    size3

    When it freezes, try Full Screen and esc full screen. Somehow this solved the problem...

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  • Peter Piper

    8 months ago

    Peter Piper

    To the People complaining about their player not working: Can you see the 'REPORT A PROBLEM WITH THIS VIDEO' link that is just to the right of the player? That's where you're supposed to let Channel Five know about any problems. Channel Five does not monitoring your comments in this section for tech support issues. The comments section is for commenting on the contents on the video, not for technical support issues.

  • KAYLA

    8 months ago

    KAYLA

    BLOOMING ANNOYING get it sorted please it freezes u reload n thn u get all the bloomin adverts again... none of this sh.... happends on itv or any other player to be honest sort it!!!!

  • RoseAnn

    9 months ago

    RoseAnn

    I'm so in love this this fantastic lady wh owns the Godolphin hotel. She's a gem! She's so unlike the usual know-it-all business owners who refuse to take expert advice despite being the one who has asked for it. Her expression on seeing her new diningroom was like a kid at xmas.I can't wait to see the last part of this programme. I'm sure she'll have many extra visitors as a result of this programme. She's an incredibly nice lady, just the kind of lady you'd love as your boss and the kind of lady who makes the perfect bon veiveur. I do so hope Muff makes a profit, and continues to do so. Well done Muff, and well done Channel 5 on showing a very positive and warming programme. (Yes I own my own profit making business too)

  • Chris Bowen

    9 months ago

    Chris Bowen

    No sign of the play button.The advertising picture is slow to load.So as yet i haven't seen any of this episode,some four days afterit was shown

  • Matt

    9 months ago

    Matt

    To the technologically impaired, the reason you're having problems watching this programme is your internet speed is not fast enough.

  • jenrock

    9 months ago

    jenrock

    Enjoyed this programme very much & thought the idea of incorporating the family package was very clever. I'm quite surprised Alex didn't do a little renovation on the outside, but the improvements made on the inside really made a difference. I'm glad Muff embraced the chnages and decided it was time to make some profit.

  • nats

    9 months ago

    nats

    i would write a comment about the episode but yet again i dont seem to be able to watch it. it looks like i should be able to watch it but its just a picture of Alex in front of a dilapidated hotel and no sign of a play button or similar

  • Michelle Hyde-Sinclair

    9 months ago

    Michelle Hyde-Sinclair

    I am getting sick of discovering week after week that the comments are consistant complaints about the On demand service!! If you ARE going to leave a comment. Can it pleeeeeeeeeease be about the episode itself? Thanks guys!! ;)

  • Jimbo

    9 months ago

    Jimbo

    I'm on BT and have never had any problems with demand 5

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  • Joyce Paull

    9 months ago

    Joyce Paull

    Disappointed no captions for deaf people, cannot follow the programme one of my favourite from the TV that i missed. On TV there are captions but not on this iplayer??

  • Dick Knightly

    9 months ago

    Dick Knightly

    These services only work for folks on cable, broadband is still terrible in most area, it's BTs fault nor C5

  • Jackie

    9 months ago

    Jackie

    Blimey, I just watched this episode with NO ADVERTS! First time ever that I haven't had the usual problems that everyone else has complained about repeatedly. Maybe they've paid attention to the comments at last :/

  • Mary

    9 months ago

    Mary

    It has taken me about 2 hours to watch this programme with all the stops! It hasn't finished yet and has stopped again! If I refresh, I have to watch all the adverts again! Driving me nuts!!!

  • Margie Kingsley

    9 months ago

    Margie Kingsley

    Hiccups, Hiccups, stop, start, spoils the whole episode every time. So frustrating!

  • Kyle

    9 months ago

    Kyle

    get it sorted!!! i may even give up on demand 5 if not fixed soon!!!!

  • Cheryl

    9 months ago

    Cheryl

    if you report the video, and the click play again it shoud start again from where it froze, mine has

  • Mark C

    9 months ago

    Mark C

    Good program as usual. But beware charging for WI-FI i and i am sure many others look for free WI-FI when picking where to stay. Most of the big names charge so i never stay with them.

  • Sandra

    9 months ago

    Sandra

    How comes I never have a problem with any of the channels?

  • Mrs Clayton

    9 months ago

    Mrs Clayton

    I found it worked perfectly fine.

  • Simon

    9 months ago

    Simon

    On demand players should all copy the bbci player, never any issues. The ITV player is by far the worst. 4OD is nice but sometimes has problems. Channel 5 has the most interactive on demand service, its nice to be able to leave comments and the player here works great for me.

  • Simon

    9 months ago

    Simon

    Another great episode, but how many times do you need to say the name "Muff" :) Muff this, Muff that :)

  • Paul Rawcliffe

    9 months ago

    Paul Rawcliffe

    No surprise again, channel 5 is the most dire on demand service i've ever seen!! This programme deserves better, never again will i try again to watch catch up on 5 without assurances from someone in that organisation that they have resolved such easy streaming issues! shame on you Channel 5, another viewer lost!!

  • dude

    9 months ago

    dude

    6mins in and its stopped.hit refresh and service not available.Guess wait till youtubes got it..and then if you pause or fullscreen it needs refreshed too.

  • margaret

    9 months ago

    margaret

    why don't you all stop complaining and get a tv?

  • jehovah

    9 months ago

    jehovah

    guys c5 doesnt read your comments, if you have a problem click the "Report a problem with this video" button on the side of the screen. if everyone does that each time the player messes up they will soon realise not all is well in bean town.

  • Bored Viewer

    9 months ago

    Bored Viewer

    Since C5 get paid for adverts, is there ANY incentive for them to fix these repeated loops of adverts? Sad, because I was looking forward to watching this episode. Hooray for YouTube!!!

  • Rachel

    9 months ago

    Rachel

    To angela parkes: you are having problems because this is a terrible services. It is always like this. It takes the joy out of watching your favourite programmes.

  • Sharon

    9 months ago

    Sharon

    I completely agree with the post above. Same old story every week. Well we've had enough! We switched off and went to BBC iPlayer instead, where they know what they are doing. Get your act together Channel 5, you just lost viewers (probably among many) out of frustration. Are you listening advertisers. Get your act together Channel 5 OD

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  • Jac

    9 months ago

    Jac

    I have the same problem as Jenny above, half way through the programme and I have adverts and more adverts and yet more adverts, it takes itself back to the beginning and again more adverts adverts adverts!! No matter what I do I cannot get the second half of the programme. Oh well, off to BBC or C4, at least I stand half a chance of watching something in its entirety over there!

  • angela parkes

    9 months ago

    angela parkes

    First time trying to watch on Demand 5 and experiencing real problems with not getting any further than the adverts! Why not?

  • Jilly

    9 months ago

    Jilly

    For heavens sakes... same old story channel five! Get half way through the program and get to the ads and the whole thing stops. and to top it all, if you refresh all you get is a nice little message telling you can download the app on your ipad!!! As if?!?!?!?!?!?!?!?!? EVERY SINGLE WEEK THIS HAPPENS! Its not my flash player, its not my lap top, its not my problem it is channel five. It doesn't happen on ANY other on demand channels... CHANNEL FIVE sort your selves out or at least addreww the issues on the comments page as comment after comment page shows that there are problems!

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