The Hotel Inspector is called to the Bellingham in Wigan, run by 24-year-old former burger van operator Richard. His dad Steve took over the Bellingham last year, but putting his inexperienced son in charge of restoring the once-proud, 33-bedroom Victorian hotel back to its former glory may not have been the wisest move the local businessman has made.
Things have not been going according to plan. The rooms are past their sell-by date, retailing for just £25 per night, and Richard’s inspired idea to transform the hotel’s restaurant into the Wild West-themed Speedway Grill has crashed and burned. The uninspiring menu and decor failed to fire up custom, forcing Richard to close its doors. Richard is badly in need of some expert advice from the Hotel Inspector. Can she help the young manager turn things around before this Wigan hotel falls off the pier?
Alex walks into the lion's den when she helps out a struggling Eastbourne establishment.