Alex travels to the Meudon Hotel in Falmouth to help father-and-son team Harry and Mark Pilgrim. The 29-bedroom country-house hotel was once a sparkling jewel on the Cornish coast, boasting 8.5 acres of sub-tropical gardens that lead down to the hotel’s private beach. But it has failed to move with the times and for too long now has been struggling with low occupancy and low profits.
Alex quickly gets down to the roots of their problems. She discovers that 86-year-old Harry’s reluctance to let go of the reins has left son Mark frustrated in his role of general manager. With the old-fashioned decor and unimaginative restaurant menu only attracting elderly clientele, the hotel is facing an uncertain future.
Alex worries that the family lacks the vision and energy for change. She demands an immediate clear-out of all the doilies and relics of the past to widen the hotel’s appeal, and tells Mark to start putting himself forward to become more of a leader. Can Alex help with the Pilgrims’ progress?
Alex visits a 15th-century haunted hotel in St Albans, where guests often get more than they bargained for.