Series 9 - The Oakland, Essex

The Oakland, Essex

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Alex travels to Essex to help the Dolbears, a family who seem to spend more time at each other’s throats than behind the reception desk.

The Oakland is a two-star, 36-bedroom hotel and nightclub in the town of South Woodham Ferrers. Dad Jeff and mum Marilyn bought the struggling business nine years ago, investing their life savings in the hope of providing a rosy future for their children, Andy and Shelley.

But for the Dolbears, running the Oakland has been far from a game of Happy Families, as no one can agree on who's in charge. Alex soon detects a battle of the sexes as father and son shout down the mother and daughter in all the decision making. Alex believes the Oakland’s nightclub exterior puts off more guests than it attracts, and that Jeff’s bright orange and green bedroom designs are not helping matters.

Despite the family’s huge investment of £800,000, the hotel is struggling to pull in the punters. The reviews do little to help the bottom line, with one suggesting the Dolbears change the ‘t’ in ‘hotel’ to a ‘v’.

Jeff's family have called in Alex against his wishes, causing him to vow that he will ignore her advice. With the nightclub drowning out hotel business at the weekend, Alex has to get creative in finding a solution to the Dolbears' financial struggle. If she can just get the family to work together as a team…



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Comments (39)

  • Peter Piper

    7 months ago

    Peter Piper

    The two guys, especially the old guy, is a real creep and a bully. Alex shows up to help him and the first thing he does is insult her. I can't understand why anyone would want to stay at a hotel that features photos of drunken people in its reception area.

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  • RobbiG

    over 1 year ago


    Yeah another great episode in this series. Not least of which is how charming and sexy AlexThe Ohtell Inspector is. Oh my how sexy she is in her nightgown in the morning- she's so modest even quite self depracating about herself- sweet, meanwhile those thighs wud turn an 18yr giddy.Alex no worries u still got it and I beleive at 80 people will still see the alluring charm that is uniqiely you- our HI xx

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  • karenF

    over 1 year ago


    Thank you so much Griffin!!! Worked perfectly after.

  • John

    over 1 year ago


    No problems watching the programme though. Both funny and cringeworthy.

  • Wolfshead

    over 1 year ago


    This episode was PAINFUL to watch! Having said that, I wish I could download it and keep for days when I'm feeling a little homesick for England. I'd watch this episode and be reminded of why I can't live in the UK any more. Why oh why do people keep starting businesses for which they have no talent whatsoever? Have this family ever stayed in a hotel, let alone had experience running one? My advice to them would be to cut their losses and get jobs in their local supermarket. Two downtrodden women and two bullying men trying to overcompensate for their total lack of self-esteem. *shudder*

  • Griffin

    almost 2 years ago


    For those of you with buffering problems, you may wish to right click the the screen where the program appears. Left Click settings hit the local storage icon - the middle tab with a folder and green arrow - and move the slider all the way to the right. Then click "close".

  • Mooosy

    almost 2 years ago


    The adverts need to be lower quality than the programme. Don't mind adverts, but the one minute ad break has now taken me 15 minutes to watch and it's only halfway through. some of us don't have enough bandwidth to view the adverts.

  • Amex girl

    almost 2 years ago

    Amex girl

    This is doing my head in I just wan to watch the programme AARRGGHH

  • borgnonhuman

    almost 2 years ago


    Make it easier to find the competitions.

  • D Jarvis

    almost 2 years ago

    D Jarvis

    Pointless having an on demand facility if all you can watch is the adverts! Even the first word of captcha is split in half and unreadable!

  • patrice leonard

    almost 2 years ago

    patrice leonard

    omg this is grt prog but all the starts and stops driving me crazyyyyyyyyyyyyyyyyy

  • mr broadband4582

    almost 2 years ago

    mr broadband4582

    no buffering here. get decent connections

  • Kim Weightman

    almost 2 years ago

    Kim Weightman

    Keeps starting and stopping freeze framing so annoying not sure I will bother to watch 5 on demand again if this doesn't get fixed. Come of 5, do the right thing!!

  • Clare Selina

    almost 2 years ago

    Clare Selina

    Have to agree the programme is great but the constant freeze frame is tedious ... sort it out please?

  • Stuart Anthony

    almost 2 years ago

    Stuart Anthony

    Any chance Channel 5 could pull their fingers out and sort out their Xbox Demand 5 Player please... really annoying now as it's always out of sync, not the audio, but the video... almost unwatchable!!!!!

  • simon

    almost 2 years ago


    Five never works properly, always stops at advert breaks and i have to refresh the whole page and skip back to where i was watching it from. happens all the time really annoying! sort it out!!!!!!!!!!

  • Mat

    almost 2 years ago


    I LOVE THIS SHOW! Keep the coming Channel 5.

  • kipi

    almost 2 years ago


    love alex p, she is great help for helpless hoteers but she needs to reember that it is not easy to listen criticism all the time

  • Rick

    almost 2 years ago


    Can't even watch full program as it just sticks after adverts. (Not Happy), wont use 5 again , crap service.

  • David

    almost 2 years ago


    Try increasing the Buffer/Cache File size by pausing and right click in the video, select settings click the folder icon, drag the slider to say 10mb or more, this should stop the stop/start buffering.

  • Kay

    almost 2 years ago


    Start and stop would be an improvement. Adverts run perfectly. Forget the shows. Don't even start. BTW, why are the captcha's almost unreadable???

  • kay

    almost 2 years ago


    Adverts fine. Can't report problem because captcha flips right to another view. Com'on, play nice with us. I watch the adverts.

  • chuckles

    almost 2 years ago


    it is terrible stop & start & buffering terrible nightmare to try to watch a programe


    almost 2 years ago


    i ve tried for days to wach one program and all i get is buffers and zero programe the adverts are fine wonder why something to do with advertising vevenue I will switch to c4 and itv at least there programs are watchable

  • h

    almost 2 years ago


    now i can't watch this thing what is going on??????

  • Anoyed lady

    almost 2 years ago

    Anoyed lady

    First time i've used demand 5. Wont be coming back if the frustrating stop start stop carries on. All the channels updated these problems. Please sort this out 5!!!

  • h

    almost 2 years ago


    I am having the same problem as it keeps freezing stopping then starts in this cycle all through out. WHY IS THIS HAPPENING 5 on demand. Sort this problem out please

  • Fanta

    almost 2 years ago


    Oaklands was a gold mine back in the day when it was managed correctly. Current owners lack people skills and have no idea how to run a hotel!!!

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  • shebilly

    almost 2 years ago


    I am having the same problem, with so many pauses. Why is this happening???????????

  • kevin king

    almost 2 years ago

    kevin king

    I agree, trying to watch snd it has taken 7 minutes to watch 2 mins of the programme. Adverts are fine. Iplayer is fine and so id 4od. Whats up with channel 5. What a pain

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  • SWF_Radar

    almost 2 years ago


    What have they done to jaydeez?!!

  • Philip Osborne

    almost 2 years ago

    Philip Osborne

    Why is it that the adverts play absolutely fine but the actual flippin' program stutters and buffers and pauses right from the start?!