Award-winning hotelier Alex Polizzi resumes her quest to salvage some of Britain's worst-run hotels and bed-and-breakfast establishments. As the granddaughter of Lord Forte and the niece of Sir Rocco Forte, Alex has all the industry experience and authority needed to turn flagging hotels into profitable ventures.
Torquay was once home to Britain's most notorious hotel. Alex finds that local proprietor Rachel Roffe is not without her problems either.
Alex visits a struggling family-run hotel near Gatwick. Can she set the owners on the runway to success?
Can Alex tackle the opposition and take The Green Man Pub and Hotel to the next league?