Holidaymakers, Glastonbury festival-goers and a royal visit.
In this first episode, we meet Paddington’s duty station manager Simon Jeffery on one of the toughest shifts of his career. Just two months into this senior role, he faces a major disruption. A fire has caused a significant signal failure, leaving passengers hot and extremely bothered on the concourse. All services are delayed or cancelled, and it is Simon who must take the flak.