Series 2 - Episode 5: Acorns

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One year ago, 19-year-old Ollie stepped up from being the manager to taking over the lease of a
well-established roadside restaurant in Somerset. He has plans to open several more, with the ambition of becoming a millionaire by the time he reaches 25. But all is not quite going to plan and, finding himself in too deep, Ollie turns to The Restaurant Inspector for help.

From a remote location, Fernando studies the feed from several cameras that show him the place at work. He also sends in two mystery diners who will report back to him on their experience. But Fernando doesn’t need to wait for their feedback, as the pair return both of their main courses to the kitchen then leave soon after the replacements arrive, saying that the conservatory is just too cold.

When Fernando tries the food which caused the couple to leave, the most encouraging he can be is to say that it's 'uninspiring', and leaves Ollie and chef Martin for a week to see if they can come up with a unique selling point for the business. He comes back to a plethora of ideas – among them a shark in a tank, a mini-museum and Saxon food – but none that he thinks will work. Then on a trip to a successful cafe in Bristol, Fernando’s jaw hits the table when he asks Ollie to order. He discovers that Ollie is not a huge fan of eggs, doesn’t eat lamb, hates moules, doesn’t know what focaccia or chorizo are, and hates steak.

Fernando’s tongue-in-cheek idea for the restaurant’s new name is The Belligerent Restaurateur. He wants the guys to focus on cooking high-quality ingredients in a simple way. He also offers some ideas to give the place a bit of warmth. Will the boys become a team who support each other? Will their relaunch take off? And if it does, will they cope with a deluge of customers?

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Comments (44)

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  • Gary

    almost 2 years ago

    Gary

    I am a local business man and have found Ollie and Gemma to be very pleasant and welcoming. I have not met Martyn but I have sampled his food and his breakfast is the best in the area by far. I can see why people would jump on the Ollie hating bandwagon but you have to remember its edited. Everyone deserves a second chance and I say best of luck to Ollie and the team. give it a try haters, you never know you may even like it

  • Ken

    almost 2 years ago

    Ken

    To some of the contributors isn't the point of the programme about learning ,from ones mistakes? We all make mistakes, the people that stand out in life are those that change. Judge the place and staff on how it is now not how it was.

  • Katy Brewer

    almost 2 years ago

    Katy Brewer

    If you have nothing nice to say John then please don't say anything!!!

  • John

    almost 2 years ago

    John

    Did Mummy and Daddy buy you that?

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  • pip

    almost 2 years ago

    pip

    Its just tv,the usual script.made him look a right t**t,then he came up smelling of roses.no point knocking the guy if you havnt been there.good luck to him.

  • Harry

    almost 2 years ago

    Harry

    Seeing an advert for this episode, I instantly recognised Ollie from Primary school, I would like to point out that he and I have not spoke for nearly 10 years. I sat down and watched the program with my girlfriend, both seeing the hilarity of the situation "Fatty on table 11!". Ollie! I had no idea you had a sense of humour! Watching and picking up on small things such as a hollow and unwelcoming environment, an underachieving menu and a preassured chef unable to cope with two tables! Even just those small things like the shelves put in with local produce, simplifying the menu to a cafe standard, everything just seemed to click! Don't loose the simplicity Ollie! It's all terrific stuff, you'll definitely see me in a couple of weeks for a big breakfast! Good stuff to see it all come to a point! Keep that standard! Best of luck!

  • Chris White

    almost 2 years ago

    Chris White

    Kim Fountain has spoken a great deal of sense and I agree with her totally. If Ollie was the idiot that he was portrayed as then I doubt his Bankers would not have taken five minutes to look at his Business Plan - which he almost certainly would have had to submit to them at some point to prove that he has a viable business. Again I reiterate that one shouldn't believe everything you see on television and that I am confident enough to have my wedding breakfast there at the end of the month I believe I have total confidence in Olly, Gemma and Martin.

  • lucy

    almost 2 years ago

    lucy

    lucy i agree with Kim Fountain

  • Kim Fountain

    almost 2 years ago

    Kim Fountain

    I have read all your comments with interest - and can't believe how so many people are prepared to drag Ollie down and jump on the "Ollie is a bad person" bandwagon!! The guy is 19 and has got a goal in life that he is trying to achieve! Would all you moaners rather that he sat on his backside all day and claimed benefits?? Just because he doesn't eat certain food - so what?? I used to run a pub but I don't drink beer, lager or spirits!! I am a regular diner, with my mother-in-law, at Ollie's and have been for the past year and we have never had any problems with either the food or the service. Both Ollie & Gemma greet all the customers with the same happy attitude and make you feel welcome. I personally think that some of you who are judging him from a TV programme which was cut and edited to make him look bad, should put your money where your mouth is and go and visit the restaurant for yourselves. I know you will be pleasantly surprised at the service and food.

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  • Katy brewer

    almost 2 years ago

    Katy brewer

    Don't judge the place from that programme Sharon!! The food is fab and people I know who have gone in there said they got a very friendly welcome.

  • sharon

    almost 2 years ago

    sharon

    sharon I have never eaten here, and after watching this programe it certainly is not enticing me. I like to be treated with respect when i walk into a restaurant. Ollie, i think all that matters to you is the status that you own a restaurant!! go to catering school, learn about food and learn about people skills .

  • Katy brewer

    almost 2 years ago

    Katy brewer

    My husband is the chef at ollies and he is a fab chef. He's skills are not shown off there as people don't want to pay the prices for fine dinning. I lived here all my life and never been in there when it was the goat house as all I heard were bad reviews. I've worked in the catering business & went to catering college and know you can't have an attiuded like oli did. So hope after he watched himself he changes!! Was really proud of my husband he's been in the catering trade for 14 years so oli should be learning off Martyn!! People shouldn't judge oli as they don't know him & you should go in there to try out the food as the breakfasts are great. Well done to both of them and hope the business picks up

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  • lucy

    almost 2 years ago

    lucy

    hi i have knowen ollie all the way few school i went to school with him and he a great man i was shock when i saw this but if it one thing i know ollie can do is make a bad buniess into a good one even with his attuied it takes alot of guest to do what he done im glad he got this far and i will promise you ollie i didnt think you would make it but i glad you did always fort you would do good in life next time im up there i will come see you and try your food good luck ollie and hope to see you soon from old school mate lucy donovan

  • Mike Redford

    almost 2 years ago

    Mike Redford

    Well good luck but the flow is against you. Ollie the owner presented himself very badly on the show. May I say spoilt brat. Fernando suggested Ollie focus on a cafe and do breakfast because of three reasons: 1. It involves less skill in cooking and can be served quickly. 2. Ollie's Cafe is located in a busy road and no doubt sees lots of people on way to work in the morning.3. Ollie's customer service skills are very bad and therefore more akin to a Cafe type setting rather than a good resturant. I think Fernando did his best but you could see he was really struggling with them. He's usually a lot more positive and enthusiastic but I think even he felt this was the most challenging one he has had.

  • suzanneb

    almost 2 years ago

    suzanneb

    I agree, I cannot believe the arrogance and immaturity and the nerve that Ollie has behaving in such a way. Fernando is a true professional and Ollie should have grown up and showed him some respect as Fernando was there to help his failing business. He is just a jumped up little boy showing off.

  • Hannah Robinson

    almost 2 years ago

    Hannah Robinson

    Fair point. Everyone deserves a chance.

  • Calm Down!

    almost 2 years ago

    Calm Down!

    Why is everyone taking it so seriously?! Its a tv programme, which channel 5 have used to their advantage to get the viewing figures. Yes Ollie might not be perfect, but who is? I don't think its fair that people base what they believe Ollie to be like on an hours show, they've obviously edited bits and pieces. I went to Ollie's Cafe today after watching the show and can say that he's a different person to the one seen on the show, and would wish anyone who wants to be proven wrong to visit themselves. Good luck Ollie!

  • Hannah Robinson

    almost 2 years ago

    Hannah Robinson

    The goat house used to be a fantastic place to eat day or night, Christmas day, new years day, you name it! I used to work there in the 'Helen' days and it was an incredible place. I can quite confidently say I will NEVER eat there again, which is such a shame. I work for one of the biggest retailers in the uk and if we treated our customers the way you did we wouldn't have any! Thankfully we don't! Ollie, I believe you are in the wrong profession. The customer is the most important thing, no matter whether you agree with their thoughts or not. You have a lot to learn!

  • Ollie

    almost 2 years ago

    Ollie

    Helen i am not referring to the time that you had it am referring to the time that it went bankrupt in 2007 / 2008 time from the person that took it on from you

  • Hannah Robinson

    almost 2 years ago

    Hannah Robinson

    The goat house used to be a fantastic place to eat day or night, Christmas day, new years day, you name it! I used to work there in the 'Helen' days and it was an incredible place. I can quite confidently say I will NEVER eat there again, which is such a shame. I work for one of the biggest retailers in the uk and if we treated our customers the way you did we wouldn't have any! Thankfully we don't! Ollie, I believe you are in the wrong profession. The customer is the most important thing, no matter whether you agree with their thoughts or not. You have a lot to learn!

  • Helen Jones (Evans)

    almost 2 years ago

    Helen Jones (Evans)

    yes thanks maxine. Ollie, my name is Helen Jones (Evans) and I owned the GOATHOUSE from 1994 - 2003 with my then partner Darren. I sold it to a chap from London. HE PUT THE PLACE INTO BANKRUPTCY NOT I. it was sold as a thriving, going concern. I just want to make this absolutely clear obviously. I would also like to take this opportunity to again thank ALL the lovely messages and comments I have received since the programme airing last night. We had a fabulous business, with terrific local & seasonal support along with a dedicated and hard working eam. Good luck Ollie but I fear the programme may have done you more harm than good. Helen.

  • Rillion Smith

    almost 2 years ago

    Rillion Smith

    Ollie have you ever thought of opening a sweet shop? it might be more in your line of work given you don't eat proper food. I also want to point out that you cannot sustain a shark in a small shark tank. They live in the sea. You would need a very large tank for them. A full size aquariam not a fish tank which is what you had. This is common knowledge I thought. In fact most people under the age of 14 probably know that.

  • Fatty on table 10

    almost 2 years ago

    Fatty on table 10

    Calm down, its only a tv programme, of course they are going to show all the interesting stuff which is Oli being blunt and down to earth. I have worked in a both retail and the restuarant industry and customers generally treat you like a pile of S**t. At least Oli saw that his business was failing and got help. Keep up the good work Oli

  • Martyn Riker

    almost 2 years ago

    Martyn Riker

    This 19 year old comes across as a very immature little boy. Probably not a good move to insult a customer on a TV program and that customer is a local business owner. It is customer service 101. Learn it fast or crash and burn. I think the 19 year old owner should go work in a call centre and learn some basic people skills.

  • Matt

    almost 2 years ago

    Matt

    Felt genuinely sorry for the chef. I'd go nuts if I had to deal with a jumped up little boy like that everyday! Not quite sure who he thought he was, but the arrogance is astonishing, not to mention the rudeness. I'm surprised someone hasn't given him a black eye yet!

  • Ollie

    almost 2 years ago

    Ollie

    Actually he booked the table after it as the airing and Chris White is one of our regular customers and the last people to have the Goat House did go bust hence it changing to Acorns.

  • maxine

    almost 2 years ago

    maxine

    Ollie, I'm assuming "Fatty on table" 11 booked the coachload of people before the episode was aired yesterday evening?! And reading the comment from Chris White, I assume he's a mate of yours?! The previous owners of the Goat House that I knew had a well-established thriving business and were not repossessed so I think you are referring to a subsequent buyer! Seriously Ollie, you put Basil Fawlty to shame. Great TV though.

  • Graeme

    almost 2 years ago

    Graeme

    The failure of your establishment comes down to one thing Ollie and thats your immaturity - I hope you've taken on board all the advice you were given because going back to your old ways will guarantee closure

  • Ollie

    almost 2 years ago

    Ollie

    In response to these last few comments, Thank you Chris and look forward to seeing you for your wedding. In response to maxine's comment it was clearly doing so well as the The Goat House, thats why the bank reposed it from owners and offered it to my landlord. Furthermore the secret diners have been in a few more times and are actually planning on arranging a coach load of people down from Axminster.

  • Chris White

    almost 2 years ago

    Chris White

    I dare say Channel 5 led Ollie to enable them to get plenty of cheap laughs at his expense. From a personal view point I have NEVER had a bad meal there and am so confident of the cuisine my wedding breakfast is taking place there at the end of the month. Some people should take a chill pill.

  • maxine

    almost 2 years ago

    maxine

    I knew this place well when it was called The Goat House and a thriving successful business thanks to the sheer hard work (and great cuisine) of it's previous owners. The locals flocked in ... thanks to Ollie's little faux pax when discussing the local mystery diners, I guess "Fatty from table 11" won't be dining again any time soon! Classic comedy moment.

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  • Nina

    almost 2 years ago

    Nina

    I cannot believe the attitude of the owner of this place ... he doesn't deserve help ... he is 19, inexperienced, rude, ignorant and arrogant ... and as yet not listening to an experienced voice ... I am flabbergasted to say the least

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