WISHING TREES

‘Wishing Trees’ is a new initiative blossoming throughout UK care homes. The incentive encourages elderly residents to make wishes and leave those wishes on the home’s ‘Wishing Tree’.

Ruth and Eamonn met 96-year-old Violet Mitchel who lives in a care home in Banbury and whose wish was to see Spitfire plane. As a teenager during the war, Violet worked in a factory that built and repaired parts for Spitfires. For many women, helping with the war effort meant they had more freedom, experienced new challenges, and had more independence than they’d never dreamed of. Violet remembers the time fondly, despite the fact that the work was hard, as she was also courting a young man called Frederic who would later become her husband.

Do The Right Thing took Violet to the RAF Museum in Hendon, London where Eamonn and Ruth reunite her with a Spitfire plane, bringing back fond memories of her late teenage years.

Jon Sneath, of Care UK says, ‘Once a wish has been fulfilled, suddenly there’s a renewed sense of possibility, residents become more hopeful and optimistic.’

Find out more about Care UK’s Wishing Tree Initiative: http://www.careuk.com/care-homes/wishing-trees

If you would like to organise a day out for an elderly individual, or someone with dementia, Care UK’s downloadable Good to Go Guide provides helpful advice and information: http://www.careuk.com/care-homes/good-to-go/guide

YODEL

Yodel is one of the largest delivery companies in the UK, delivering 155 million parcels every year for retailers and businesses across the country. However, they have been the subject of complaints, as customers often feel that their parcels have been mishandled. It seems parcels delivered when no one is in are left in places which Yodel deem to be “safe” but which customers do not.

Ruth highlighted David Hopper’s story. David lives in Sunderland and was informed by the suppliers of his broadband media router that they needed a signature on delivery of his parcel. So how surprised was David when he learnt the next day his parcel had been delivered to his house and left in his “safe place.” On his return home, he found a postage slip from Yodel saying his parcel had been left “in blue bin.” Fortunately, the parcel was there when he got home but David does not think his blue recycling council bin outside his house is a safe location to leave a piece of equipment worth hundreds of pounds.

Eamonn took up the case of Oliver Brown’s protein supplements delivered last October to his parents’ house in Nuneaton. According to the postage slip he received, his parcel had been left in a “safe place”. However, Oliver’s sizeable package was clearly visible under the doormat of his parents’ front doorstep.

Ruth shared Sara Hampson’s story. She was expecting a parcel delivery and specified she’d like it left in a “safe place” should no one answer the door. CCTV footage revealed that her delivery driver rang the doorbell of her home, looked around for places to leave her package and then threw the package up the driveway to her house.

Do The Right Thing contacted Yodel for a statement regarding their customer service and what they deem a safe place for parcels to be kept if we are out when the delivery is made:

“The safe and timely delivery of parcels is our priority and we apologise to any customers we have let down.

“We encourage retailers to ask customers, when they place their order, where they would like their parcels left if they are out. Where we do not receive specific instructions, our drivers use our guidelines. We regret that in these cases those guidelines were not followed and would like to apologise again and confirm that appropriate action has been taken.

“We have developed new services in response to consumer feedback, which are designed to enable customers to receive their deliveries where and when they want them. For example, customers can now change the delivery date, redirect their parcel or tell us where they would like it to be left, after their order has been shipped and up to an hour before it is due to arrive. Our satisfaction rates are increasing and we continue to encourage feedback as we strive to get every delivery right for every customer.”

If you are concerned about your courier service, contact: https://www.retailadr.org.uk/delivery-couriers/

If you’d like to find out more about your own delivery rights, visit:

https://www.which.co.uk/consumer-rights/l/delivery-rights

If you’d like to look further into an issue regarding a courier service, visit: https://consumerarbitration.co.uk/courier-complaints-how-to-complain-about-a-delivery-courier/

THE REVEALING WEDDING DRESS TREND

The ‘barely there’ bridal gown is expected to be one of the biggest trends of 2019, as more and more women are opting to walk down in the aisle in the most daring looks yet. The dresses are set to be a popular look as retailers with varying budgets produce their versions of this new wedding day look.

Ruth and Eamonn hosted Do The Right Thing’s ‘Barely There Wedding Fayre’, showcasing the High Street’s take on this new trend. Celebrity Lizzie Cundy joined the line-up wearing a stunning sheer lace little number. Not wanting to overlook the groom; our male model, Jed, made an appearance sporting shorts and a collar & cuffs, demonstrating how it’s not just brides who have the option of stripping down for their big day.

SARAH’S STORY

Ruth and Eamonn meet the Emmott family and their extraordinary 5-year-old daughter Sarah, who is battling a severe genetic kidney disease and has suffered illnesses most people have never heard. She has gone through immense pain from birth and spent a considerable amount of her short life within the walls of Leeds General Infirmary, where she is well known and loved.

Earlier this week our undercover millionaire Terry spent the day with the family, along with television presenter Jenny Powell. Terry surprised the family with an all expenses paid trip to Orlando, Florida, worth £5,000.

The Emmott family and Jenny Powell reunited in the studio to talk about their day spent with Terry. Eamonn and Ruth then surprised the family with their favourite Leeds United Football Player, Kalvin Phillips, who came armed with tickets for a VIP match day visit to club for the entire family.

If you’d like to find out more about organ donation and transplantation, please visit: https://www.organdonation.nhs.uk/faq/organ-donation-and-transplantation/

ONLINE BULLYING: WEEK 5 (CYBERBULLYING & SEN/DISABILITIES)

Esther continues her online bullying campaign this week highlighting the issue of those with special educational needs. Again, this is often an extension of face-to-face bullying and particularly hurtful when it moves into the online world. According to The-Anti-Bullying Alliance “disabled children and those with special educational needs (SEN) are more likely to experience cyberbullying and less likely to be given support in how to use the internet safely.”

According to Nick Ball, Deputy Chief Executive of Skills For People, 80% of people with learning disabilities are bullied mentally, physically, or sexually. He even knows of one individual who was murdered by people who pretended to be his friends, abused him financially, and beat him to death.

Esther spoke with Amy Clarke in the studio. Amy is a Digital Assistant for Mencap and has a learning disability herself. Amy recalled how she had joined an online discussion group and made a comment about a TV show and someone called her the ‘R word’, leaving Amy shocked and upset. Amy left the group and reported what had happened. Sadly, the site did very little and Amy received hardly any feedback from them. Amy believes it should be a criminal offence to be abusive towards those with SEN or physical disabilities, and should be banned in the same way racism or religious hate is.

National projects and websites which could help:

  • Skills For People are based in the North East of England. They promote and protect the rights of disabled people and their families across the UK. For more information visit their website on: http://skillsforpeople.org.uk/
  • Contact A Family offer specific advice about bullying and special needs. You can contact them on https://contact.org.uk/ or by telephone on 0808 808 3555
  • Mencap has useful advice and support on bullying and disability. To find out more head to https://www.mencap.org.uk/ or give them a call on 0808 808 1111
  • National Autistic Society offer advice on bullying and special educational needs you can find out more on their website: https://www.autism.org.uk/ or telephone 0808 800 4104.

Other organisations have useful suggestions and advice for all children and parents including information about positive action schools can take: