Helplines

If you’ve been affected by issues raised in any of our shows, please see a list of useful helplines below:

How To Leave an Abusive Partner In Lockdown

Cursing in the Classroom

Neighbours: Australian bushfires

Mental Health

Rape and Sexual Abuse

Drug and Alcohol Abuse

Child Abuse

Addiction

Money Difficulties

Nuisance Calls

Hoarding helplines

Storylines from Home & Away

Storylines from Neighbours

Cancer Research UK & McMillian

McMillan Nurses

 

How To Leave An Abusive Partner In Lockdown

– Women’s Aid – Live chat and coronavirus safety advice for survivors

– Victim Support – Live chat and coronavirus safety advice for survivors

– Contacting emergency services silently

– Gov.uk guidance

Cursing in the Classroom

Tourettes Action
Tourettes Action works in England, Wales and Northern Ireland and is the leading support and research charity for people with Tourette Syndrome and their families, helping people with TS to receive the practical support and social acceptance they need to help them live their lives to the full.
Helpline: 0300 777 8427

Rape Crisis England & Wales
Rape Crisis England & Wales offers confidential support and information to women in England and Wales who have survived any form of sexual violence, no matter how long ago. Also provides immediate support to friends and family on how to support female survivors of sexual violence.
Phone: 0808 802 9999 (12–2:30pm & 7–9:30pm daily)
Visit the Rape Crisis England & Wales website: https://rapecrisis.org.uk/

Survivors Trust
The Survivors Trust provide support and signposting for women, men and children who are survivors of rape, sexual violence or childhood sexual abuse.
Phone: 0808 801 0818
Visit the Survivors Trust website: https://www.thesurvivorstrust.org/

Rape Crisis Scotland 
Rape Crisis Scotland provides confidential support for anyone affected by sexual violence, no matter when or how it happened. They can also put you in touch with local rape crisis centres.
Phone: 0808 801 03 02
Visit the Rape Crisis Scotland website: https://www.rapecrisisscotland.org.uk/

The Rowan 
The Rowan provides a range of support and services 24 hours a day, 365 days a year to people of all ages who have been sexually abused, assaulted or raped, whether this happened in the past or more recently.
Phone: 0800 389 4424
Visit The Rowan website: http://therowan.net/

Harmless 
Harmless provides a range of services about self-harm including support, information to people who self-harm, their friends and families.
Visit the Harmless website: http://www.harmless.org.uk/


Mental Health

Mind
mind.org.uk

The Samaritans
Tel: 116 123 (Free)
samaritans.org

The Mental Health Foundation
mentalhealth.org.uk

Campaign Against Living Miserably
Helpline: 0800 58 58 58
thecalmzone.net

Maytree
Tel: 020 7263 7070
maytree.org.uk

B-eat (Beat Eating Disorders)
Helpline: 0808 801 0677
Youthline: 0808 801 0711
b-eat.co.uk

National Centre for Eating Disorders
Helpline: 0845 838 2040
eating-disorders.org.uk

Overeaters Anonymous
oagb.org.uk

RETHINK
Helpline: 0300 5000 927
rethink.or

Time to Change
time-to-change.org.uk

 


Rape and Sexual Abuse

Rape Crisis
Helpline: 0808 802 9999 (12-2:30 and 7-9:30)
rapecrisis.org.uk

RASAC (Rape and Sexual Abuse Support Centre)
National Helpline: 0808 802 9999 (12-2.30 & 7-9.30)
rasasc.org.uk

The Survivors Trust
Helpline: 0808 801 0818
thesurvivorstrust.org

Women Against Rape
womenagainstrape.net

 


Drug and Alcohol Abuse

Think
think.direct.gov.uk

Talk to Frank
Helpline: 0300 123 6600
talktofrank.com

The Mix
Helpline: 0808 808 4994

Drugwise
drugwise.org.uk

Drinkline
Helpline: 0300 123 1110

Drink Aware
drinkaware.co.uk

Alcoholics Anonymous
National helpline: 0800 9177 650
alcoholics-anonymous.org.uk

 


Child Abuse

NSPCC
Helpline: 0808 800 5000 (24 hours, every day)
nspcc.org.uk

ChildLine
Helpline: 0800 1111 (24 hours)
childline.org.uk

Papyrus
Papyrus HOPElineUK – 0800 068 41 41
papyrus-uk.org

 


Addiction

NHS Choices – Gambling
Addiction

Gamcare
Helpline: 0808 8020 133
gamcare.org.uk

Gamblers Anonymous (UK)
Helplines: See contact page for regional phone numbers
gamblersanonymous.org.uk

Gam Anon
Helpline 08700 50 88 80 24 hours a day every day National rate
gamanon.org.uk

 


Money Difficulties

Step Change
FreeHelpline: 0800 138 1111
stepchange.org

National Debtline
Free Helpline: 0808 808 4000
nationaldebtline.co.uk

Business Debtline
Free Helpline: 0800 197 6026
bdl.org.uk

Citizen’s Advice
citizensadvice.org.

 


Nuisance Calls

Tackling nuisance calls and messages
https://www.ofcom.org.uk
https://www.moneysavingexpert.com

 


GENERAL HELPLINES

 

 

Hoarding helplines

 

 

Storylines from Home & Away

Army storyline: Jett is seriously injured following an explosion at the his Army Base.

  • British Legion which supports members of the Royal Navy, British Army, Royal Air Force, veterans and their family. They have many programmes to support people through mental and physical hurdles. Their helpline is 0808 802 8080, and their online chat service is info@britishlegion.org.uk.
  • Combat Stress 24-hour mental health helpline for veterans of the Royal Navy, Amy, Royal Air Force, Merchant Navy and other allied services who suffer from mental health problems. Helpline – 0800 138 1619
  • SSAFA Forcesline is a free confidential telephone helpline and email service giving support to ex-service people from the armed forces and their families.
  • Defence Medical Welfare Service (by St John and Red Cross) gives practical emotional support to the armed forces and their families to help them through illness or injury. Helpline – 0800 999 3697
  • Help For Heroes – offers all sorts of services for ex or current members of the armed forces and their families and loved ones
  • Blesma helps all serving and ex-service people who have lost limbs, or the use of their limbs or eyes to rebuild their lives and receive lifelong rehabilitation and welfare support.

 

Epilepsy storyline: Raffy is diagnosed with post-traumatic epilepsy, following a freak tunnel collapse.

  • Epilepsy Society has a helpline 01494 601 400 and an email helpline@epilepsysociety.org.uk that is confidential and available for anyone being affected by epilepsy – whether you have epilepsy yourself, are a friend or family member or are professionals affected by epilepsy
  • Young Epilepsy is the only UK charity dedicated to creating better lives for children and young people with epilepsy and related conditions. Their helpline is 01342 831342 and their email is helpline@youngepilepsy.org.uk
  • Epilepsy Action is the working name of the British Epilepsy Association, which aims to make life better for everyone affected by epilepsy. They do research, campaign and provide support services. Their helpline is 0808 800 5050.
  • Scope provides information and support for all disabled people, and they have a free disability helpline and email: 0808 800 3333, and helpline@scope.org.uk

 

Online grooming storyline: Bella falls victim to an online predator, and is in danger when she meets him face-to-face.

  • Childline is part of the NSPCC and helps children and young people (under 19) by providing a free and confidential service to talk about anything, whatever the worry. They have a chat service, an email address and their helpline number is 0800 1111.
  • Internet Matters is supported by industry partners like BT, Sky, TalkTalks, Google and the BBC and offers the best advice and information available on tackling online safety issues. It empowers parents and carers to keep children safe in a digital world. Has lots of information and tips about all sorts of internet matters, including online grooming.
  • The Lucy Faithfull Foundation is the only UK-wide child protection charity dedicated solely to preventing child sexual abuse. They have a helpline called the Stop It Now! Helpline – 0808 1000 900.
  • Victim Support is for all those affected by crime who need support to move forward. They have a free Supportline to call – 08081689111

 

Storylines from Neighbours 

Australian bushfires:

Within Wednesday 15th January’s Neighbours episode, an additional scene was filmed, in which Sheila, Aaron and David discussed the ongoing bushfire crisis in Australia.

This is the first time in the soap’s history that a real-life event has been referred to.

To find out more about how you can help, visit the below sites:

Huntington’s disease storyline: Chloe Brennan tests positive for the Huntington’s gene, a degenerative brain disorder, which has no cure.

  • Huntington’s Disease Association improves care and support services for people with Huntington’s disease, educates families and professionals and champions people’s rights
  • Marie Curie – providing care for families living with a terminal illness. They’re available to contact for practical information and emotional support on their support line 0800 090 2309
  • Rainbow Trust – supports families who have a child aged 0-18 with a life threatening or terminal illness
  • NHS – their section of advice and guidance on end of life care

 

Transgender Storyline: Mackenzie arrives in Ramsay street as Neighbours first transgender character and she struggles with school when she opens up about her transition.

  • LGBT Switchboard: 0300 330 0630
  • LGBT Foundation: 0345 3 30 30 30
  • LGBT Youth Scotland: 07786 202 370
  • National trans 24 helpline: 08443583204 / 07527524034
  • Mermaids: 0844 334 0550 (Mostly for young trans people)
  • The Beaumount Society: 07000 287 878
  • Gendered Intelligence: 0207 832 5848 (Info line that can point to advice services)
  • The Mix: 0808 808 499

Stalking storyline:  Scarlett follows Ned back to Ramsay street after meeting him at Sydney airport. Little does Ned know how much danger he is in.

  • National Stalking Helpline, run by the Suzy Lamplugh Trust, provides support and guidance for anyone who has been affected by harassment or stalking. Call them on 0808 802 0300.
  • Paladin is the National Stalking Advocacy Service and provides information and protection tools for victims of stalking.
  • Victim Support is for all those affected by crime who need support to move forward. They have a free Supportline to call – 08081689111

David gets a kidney transplant: